Privacy Policy
This privacy policy explains how we collect and use personal data. It applies to all personal data we process about you when you are in contact with us.
Who we are
We are Zaanlas, a metal manufacturing company located at Zijtocht 3-5, 1507 CD Zaandam, the Netherlands.
Zaanlas processes and analyses data in order to respond as effectively as possible to your needs as a customer. We are responsible for the collection and use of your personal data as described in this privacy policy. We attach great importance to our role and reputation as a reliable business partner and, in that capacity, to safeguarding your right to privacy as a customer.
If you have any questions, comments or complaints regarding the processing of your data, please contact us at info@zaanlas.nl.
The types of personal information we process
Personal data is any data that can be directly or indirectly related to you. We may collect and process the following categories of personal information:
Name and other identifying information
For example, we may record your name, title, gender and date of birth.
Your contact details and information about your personal account or registration
Your contact details may include your address, place of residence, telephone number and email address. When you register for certain services or create a personal account, we may record your login details and any other information you provide on the account or registration form.
Our communication with you
If you send us an email or chat with us online via social media, we record your communication with us. If you call us, we record your questions or complaints in our database.
Information we collect when you use our website
When you visit our website, we may record your IP address, browser type, operating system, referring website, browsing behaviour and click behaviour. With your consent, we may also receive your location data. In addition, we may receive an automatic notification when you open a newsletter or click on a link in a newsletter.
Information relating to social media
We may receive information from your social network provider, depending on your social network settings. For example, if you log in to our services using a social network account, we may receive your social network profile, including contact details, interests and contacts. The website and privacy policy of your social network provider contain more information about the personal data we receive from them.
Information you share with us
You may choose to share information with us, for example when you respond to us on social media or complete a customer survey.
Cookies and similar technologies
When you use our website, we collect information through cookies and similar technologies. For more information, please read our cookie policy on the website.
How we collect your data
Zaanlas may obtain your personal data in a number of ways, for example when you fill in a form, communicate with us via social media or sign up for our newsletter. Depending on your social network settings, we may also receive information from your social network provider.
The purposes for which we use your data
The main purposes for which we use your personal information are:
To provide services to you
To make our online services easier for you to use, we may analyse the data we collect about your use of our digital media and combine it with information collected through cookies and similar technologies. For example, to find out which digital channel (email, social media) or device (desktop, tablet or mobile) you prefer, so that we can tailor our communication to that channel or device.
Zaanlas uses software from onlinesucces.nl to offer you a better and more personalised experience on the website. The Online Succes software creates a profile when you interact with our website, for example when you download a whitepaper. Your Online Succes profile is unique to Zaanlas. To protect your privacy, this data is only available to you and Zaanlas and is never shared with third parties. You can view, change and/or delete your Online Succes profile at any time via this link.
To communicate with you
We use your contact details to communicate with you, answer your questions or handle your complaints.
For statistical research
We use automated tools to carry out statistical research into general trends in the use of our services, website and social media, and into the behaviour and preferences of our customers and users. Statistical research helps us develop better services and improve the design and content of our website.
To carry out our research, we may combine and analyse different types of data. We only use aggregated data and do not use names, email addresses or other directly identifiable information. We may also combine such aggregated data with information from public sources (such as Statistics Netherlands, CBS). We will not use sensitive data for this statistical research without your consent.
For direct marketing purposes
We may use your personal information to send you newsletters or other marketing messages. To determine what is relevant to you, we may use automated tools to analyse your personal information. For this purpose, we may use and combine the information described above. We may also combine such aggregated information with information we receive from public sources (such as Statistics Netherlands, CBS). We will not use sensitive data for this purpose without your consent.
We use the results of our analysis to tailor our marketing messages to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of services, we may adapt our newsletter and website with content we believe is relevant to you.
We may use various channels for our marketing messages, such as email and social media. You can withdraw your consent to receiving marketing messages or object to them at any time. To do so, follow the instructions in the relevant marketing message or contact us at info@zaanlas.nl.
Disclosure and sharing of data with third parties
We may disclose or share your personal data with third parties for the following purposes:
For the supporting services we provide
To deliver our services, we work with third parties such as social network providers and marketing agencies. All of these third parties are obliged to protect your personal data and to process it only in accordance with our instructions.
For statistical research and direct marketing
Your personal information may be used for the purposes of statistical research and direct marketing (see above).
Third-party websites
Our website contains links to third-party websites. When you follow these links, you leave our website. This privacy policy does not apply to third-party websites. Zaanlas accepts no liability for the use of your personal data by these third parties. Your use of these websites is at your own risk. Please refer to the privacy policies of these third parties (where available) to see how they handle your personal data.
Within Zaanlas
Your data may be shared with other colleagues within Zaanlas in order to serve you as well as possible.
Security and retention
Zaanlas takes the necessary technical and organisational measures to protect your personal data against loss or unlawful use.
Your personal data is retained for as long as necessary for the purposes described in this privacy policy, or as long as necessary to comply with laws and regulations and to resolve disputes.
Children's privacy
Zaanlas aims not to collect information about children aged 16 or younger, or to create interest segments specifically designed to target children. If you are concerned about your child's privacy in connection with our services, or if you believe that your child has entered personally identifiable information on our website, please contact us at info@zaanlas.nl.
Your rights
You have a number of rights when we record your personal data. These rights are set out in the General Data Protection Regulation (GDPR). You can access, correct, restrict or delete your personal data at any time.
To exercise your rights, you can submit a written request. Zaanlas has four weeks from receipt of the request to assess whether it is justified. Within four weeks, Zaanlas will let you know what action will be taken on the request. If the request is not granted, you may object to Zaanlas or file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). When handling a request, Zaanlas may ask for additional information to verify the identity of the person concerned.
Zaanlas
Zijtocht 3-5
1507 CD Zaandam
The Netherlands
If you have any questions, comments or complaints about this privacy policy, you can contact us at info@zaanlas.nl.
How this privacy policy is maintained
This privacy policy took effect on 16 May 2018 and replaces our previous privacy policy. It is continuously reviewed. We will inform you of any changes by publishing the revised policy on zaanlas.nl, after which it will take effect immediately.
